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Contact NailPop
For order, product, delivery, or damaged-item support, email our customer care team. Include your order number so we can help faster.
Last updated: September 15, 2026
Email support
Email hello@nailpop.store. We aim to respond within two business days. Please send one message per order so the full conversation stays together.
Order and delivery questions
Include your order number and the email address used at checkout. For tracking questions, also include the latest tracking status you can see.
Damaged or faulty arrivals
Contact us within 14 days of delivery with your order number, clear photos or a short video of the issue, and photos of the parcel and shipping label. Eligible claims receive a free replacement or another remedy required by applicable law.