Refund Policy

Change-of-mind purchases

We do not accept returns, exchanges, or refund requests when you change your mind, choose the wrong shade, no longer want the product, or simply decide it is not suitable after purchase. This hygiene policy helps protect every customer.

Damaged, faulty, or incorrect items

In the rare event that an item arrives damaged, faulty, or different from what you ordered, contact hello@nailpop.store within 14 days of delivery. Once eligibility is confirmed, we will normally provide a free replacement. Where replacement is not possible, another remedy required by applicable consumer law may be offered.

• Your order number
• A clear photo or short video showing the issue
• A photo of the shipping label and packaging
• A brief description of what happened

Items that cannot be returned

Opened, used, tested, or unsealed beauty products cannot be returned for hygiene reasons unless they are faulty. Free gifts, gift wrapping, Mystery Boxes, shipping charges, and shipping protection are not refundable for a change of mind.

Cancellations

We begin processing orders quickly. Contact us immediately if you need to request a cancellation. We cannot guarantee cancellation once an order has entered fulfilment or has shipped.

Your statutory rights

Nothing in this policy limits rights that cannot legally be excluded in your country or region. Contact us if you believe a mandatory consumer guarantee applies to your purchase.